Feel safe - in the Hotel Thurnerhof

Restful vacation despite COVID-19

Update, February 2020

Dear friends & guests!

"You often have to be strong if you want to change something. But you have to be even stronger if you have to accept how things are or wait until it is over.”

Due to the current situation, the Austrian Federal Government has also decided on a second, complete lockdown. You and we are once again called upon to demonstrate strength. Patience and confidence will also lead us through this worldwide crisis! We hope for the best and will of course provide you with current information immediately.

We have now almost completed all the renovation work and are already looking forward to welcoming you and your loved ones to our Hotel Thurnerhof.

We have used the last few months to our advantage and tried to make the best of the situation. Strengthened by the support of our family and the positive feedback of our guests, we decided to carry out the renovation and expansion of our hotel completely in one go. Together with you, we will start into vacation happiness in new splendour and we are looking forward to welcoming you at our Hotel Thurnerhof. Many new highlights await you & your loved ones.
It is said: "You grow with the challenge" – this also applies to us as your hosts. Thanks to coordination & planning - from all sides - we can also master this challenge perfectly. We do everything to ensure that you have a carefree and relaxing time during your stay. You will also be able to enjoy the coming winter season to the fullest at Hotel Thurnerhof.
The health of our guests and employees is always our top priority. Beyond the already high hygiene standards of our hotel, we naturally take further special measures to ensure your safety. In doing so, we comply with the current legal requirements of the Austrian Federal Government. Of course, we will keep you up to date in this regard and adapt the measures to the current official regulations. Please note that there may be some relaxation before your vacation. We can hardly wait to welcome you as a vacation guest in our newly renovated Hotel Thurnerhof!

Until then we wish you all the best & especially health!

Your family Kröll

General information COVID-19


In the following public areas the wearing of a mouth and nose protector is required:

  • Food trade (supermarkets, bakeries, etc.)
  • bank and post offices, petrol stations with food sales
  • Public transport, cabs & coaches
  • Services where the minimum distance of 1 m cannot be maintained (e.g. hairdresser)
  • Pharmacies, medical practices & hospitals



Code of conduct in the ski resort

Current security measures & regulations in the ski areas provide the best possible protection & relaxing ski & winter days. On 408 km of slopes as well as in 121 cable cars the required safety distance can be kept very well - fun & enjoyment when skiing & snowboarding are not missed out this winter. The Covid-19 Code of Conduct of the Tourism Association serves as a guideline to ensure the best possible protection for you and your fellow human beings. It is constantly adapted to current measures of the government.

We have summarized some of the measures of the lift company here:

  • Mouth and nose masks must be worn in marked areas.
  • Accumulation of groups: Regardless of current legal requirements, clusters of people are avoided in queuing areas.
  • Hand hygiene: Sufficient hand disinfection facilities can be found at the indoor lift facilities.
  • All lift cabins are continuously disinfected.
  • Also escalators, sanitary facilities & other areas are regularly disinfected.
  • Number in lifts: An attempt is made to avoid the use of allowed capacities (maximum number of persons) in the lifts.

For further information please refer to the COVID-19 Code of Conduct of the cable cars in the ALPIN CARD ticket network Skicircus Saalbach Hinterglemm Leogang Fieberbrunn, Schmittenhöhe Zell am See as well as Kitzsteinhorn Kaprun.


General & hygiene measures


Responsible hosts of the Hotel Thurnerhof


  • All surfaces in the public hotel areas are regularly cleaned and disinfected.
  • Our employees regularly clean their hands with soap and disinfectant.
  • You will find disinfectant dispensers in areas of our hotel.
  • Due to the current situation, special cancellation conditions apply to you as a guest.
  • Further important information will be available for you on our website in the next few weeks.


Check-In & Check-Out


  • Check-in takes place as usual. Please let us know your approximate arrival time.
  • Please give us personal data (address, name, date of birth of all travelers) in advance.
  • A contactless check-in is planned.
  • We ask you for a contactless payment.

Culinary & Hotel Bar

  • Our service employees wear a mouthguard/visor.
  • In the breakfast buffet area we ask our guests to use the provided disinfectant dispensers to disinfect their hands and to wear a mouth-and-nose protection. If the legal requirements change here, we will inform you immediately.
  • At the table in the restaurant a mouth-and-nose protection is currently not necessary. Please use only the table assigned to you during your stay.
  • In the restaurant as well as in the buffet area the cleaning frequency and disinfection frequency are clearly increased according to the current situation.
  • Our kitchen & service team also adheres to the legal food hygiene regulations
  • In the bar area there are tables for cosy hours at your disposal. Currently drinks are not allowed to be taken at the bar. We will gladly serve them at the table.

Rooms & Apartments - hygiene measures

  • We have worked out a sensible cleaning concept to ensure maximum hygiene in the rooms as well as in the apartments.
  • Our rooms & apartments are cleaned with steam cleaner and disinfectant.

Wellness area & Infinity Pool

  • Our well-being area with new additional sauna area invites you to relax. We kindly ask you to keep the safety distance of 1 meter between external persons.
  • Also in our wellness area our high cleaning standards will be intensified. Only effective cleaning agents & disinfectants are used.
  • Our saunas are open for you under observance of the maximum number of persons as well as the minimum distance of 1 meter between persons who do not live in the same household all the time.
  • Infusions are currently not permitted.
  • Wellness bag & towels for the sauna are in your room.
  • Our new heated Infinity Pool invites you to enjoy & relax - we ask you to keep the minimum distance to strangers not living in the same household.
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