FAQ – frequently asked questions

We gladly answer your most frequently asked questions below. Take a look and find out more about your stay in our hotel. If you have any other questions, you are welcome to send us your enquiry or give us a call on +43 6541 6639.

What are the check-in and check-out times?

Check-in is generally possible from 2 pm. Earlier check ins are offered depending in availability, but not guaranteed. We check you in as soon as your room is ready. In order to simplify and speed up to the process, you receive a link on your arrival day to share your data with us. Please use this opportunity to let us know about any special requests, allergies or dietary reestictions.

We ask you to vacute your room by 10 am on your departure day. If you'd like to depart earlier, we ask you to settle your bill the night before. Later check-outs are only possibly upon prior enquiry and for a fee.

Are there wheelchair-accessible or barrier-free hotel rooms or apartments?

Yes, we have barrier-free rooms. When booking, please let us know that you need a barrier-free room.

There is also a barrier-free parking space available. The path from the barrier-free parking lot to the main entrance door is paved. Reception, restaurant, bar, sauna and rooms can be reached without steps. There are no public, barrier-free toilets on the ground floor (restaurant, bar, reception area). The nearest barrier-free toilet can be found in your room. We are happy to provide further information about our accessibility by phone.

You can find more information here.

Are dogs welcome in the hotel or apartments?

Dogs are only allowed upon request and only from the age of 1 year! When making your reservation request, please indicate that you would like to travel with your dog. We take the liberty to charge a dog cleaning surcharge of 25 € until 45 € per day. On request we provide a dog bed.
Please just call +43 6541 6639 before your stay.

Please take into account that dogs have no access to the restaurant and wellness area.

Is there baby or children's equipment?

Of course. So you don't have to take everything from home, we have the following baby and children's equipment for rent.

Wood baby beds wood and with comfortable mattress
Stokke highchair with Tripp Trapp infant carrier
Bottle warmer
Diaper pail
Floaties
Back carrier
Toys

Are there extra beds?

All rooms & apartments have a comfortable sofa bed.

Can the double bed also be pushed apart?

Unfortunately, no.

Is there a minibar in the room?

All rooms are equipped with a fridge, but they are not filled.

Can rooms also be booked for 1 night?

Yes, the rooms and apartments can also be booked for one night.

Is there indoor parking or parking facilities?

There are parking facilities directly at the hotel.

Is parking included in the price?

Yes.

Is there an e-charging station?

Yes, we also have a charging station for e-cars. Prices are available on request at the reception.

What time and where is breakfast?

We serve breakfast from 7.30 to 10.30 am at our restaurant.

Is the spa area also included for apartment-guests?

Yes, the spa area of our hotel with pool, saunas, relax areas & more is also free for apartment-guests.

What are the opening times of the spa area?

Winter:
Pool morning: 7 to 8 am (weather permitting and on request)
Pool afternoon: 3.30 to 8 pm

Textile sauna: 3.30 to 8 pm
Sauna nude area: 4 pm to 8 pm

Summer:
Pool: 7 to 10.30 am and 12 to 8 pm

Textile sauna: 3.30 to 8 pm
Sauna nude area: 4 to 8 pm

Are bathrobes available?

Spa bag, bathrobe and bath slippers are waiting for you in your room for the duration of your stay. On request you will also receive children's bathrobes.

Are there sheets and towels in the apartments?

Of course, your booked apartment is fully equipped.

Is the cleaning after departure included in the price?

Yes, the cleaning after departure is included.