FAQ – Frequently asked questions

We gladly answer your most frequently asked questions below. Take a look and find out more about your stay in our hotel. If you have any other questions, you are welcome to send us your request or give us a call on +43 6541 6639.

    Are there wheelchair-accessible or barrier-free hotel rooms or apartments?

      Yes, we have barrier-free rooms. When booking, please let us know that you need a barrier-free room.

      There is also a barrier-free parking space available. The path from the barrier-free parking lot to the main entrance door is paved. Reception, restaurant, bar, sauna and rooms can be reached without steps. There are no public, barrier-free toilets on the ground floor (restaurant, bar, reception area). The nearest barrier-free toilet can be found in your room. We are happy to provide further information about our accessibility by phone.

      You can find more information here.
              Are dogs welcome in the hotel or apartments?

                Dogs are only allowed upon request and only from the age of 1 year! When making your reservation request, please indicate that you would like to travel with your dog. We take the liberty to charge a dog cleaning surcharge of 25 € until 45 € per day. On request we provide a dog bed.
                Please just call +43 6541 6639 before your stay.

                Please take into account that dogs have no access to the restaurant and wellness area.
                        Is there baby or children's equipment?

                          Of course. So you don't have to take everything from home, we have the following baby and children's equipment for rent.

                          Wood Babybeds wood and with comfortable mattress
                          Stokke highchair with Tripp Trapp infant carrier
                          Bottle warmer
                          Diaper pail
                                  Are there extra beds?

                                    All rooms & apartments have a comfortable sofabed.
                                            Can the double bed also be pushed apart?

                                              Unfortunately, no.
                                                      Is there a minibar in the room?

                                                        All rooms are equipped with a fridge, but they are not filled.
                                                                Can rooms also be booked for 1 night?

                                                                  Yes, the rooms and apartments can also be booked for one night.
                                                                          Is there indoor parking or parking facilities?

                                                                            There are parking facilities directly at the hotel.
                                                                                    Is parking included in the price?

                                                                                              Is there an e-charging station?

                                                                                                Yes, we also have a charging station for e-cars. Prices are available on request at the reception.
                                                                                                        What time and where is breakfast?

                                                                                                          We serve breakfast from 7:30 to 10:30 at our restaurant.
                                                                                                                  Is the wellness area also included for apartment-guests?

                                                                                                                    Yes, the well-being area of our hotel with pool, saunas, relax areas & more is also free for apartment-guests.
                                                                                                                            What are the opening times of the wellness area?

                                                                                                                              Pool morning: 07.00 am until 08.00 am (weather permitting and on request)
                                                                                                                              Pool afternoon: 03.30 pm until 08.00 pm

                                                                                                                              Textile sauna: 03.30 pm until 08.00 pm
                                                                                                                              Sauna nude area: 04.00 pm until 08.00 pm

                                                                                                                              Pool: 07.00 am until 10.30 am and 12.00 pm until 08.00 pm

                                                                                                                              Textile sauna: 03.30 pm until 08.00 pm
                                                                                                                              Sauna nude area: 04.00 pm until 08.00 pm

                                                                                                                                      Are bathrobes available?

                                                                                                                                        Wellness bag, bathrobe and bath slippers are waiting for you in your room for the duration of your stay. On request you will also receive children's bathrobes.
                                                                                                                                                Are there sheets and towels in the apartments?

                                                                                                                                                  Of course, your booked apartment is fully equipped.
                                                                                                                                                          Is the cleaning after departure included in the price?

                                                                                                                                                            Yes, the cleaning after departure is included.