Cancellation conditions & additional information

Carefree vacation at the Hotel Thurnerhof

We are a participating hotel of the FLEXI BOOKING - 0% Cancellation Fee - 100% Guarantee - and offer special cancellation conditions.
That means for you:

  • Free rebooking or cancellation without discussion, without giving reasons: All bookings, which have been or will be made via saalbach.com/saalbach-booking or directly at our Hotel Thurnerhof, can be changed or cancelled until 14 days before arrival (day of arrival = day 14) without reason and free of charge.
  • Validity of FLEXI BOOKING: For bookings, which were made after 07.09.2020, the special cancellation conditions are already valid.
  • Rebooking: If you change your booking, the confirmed price is only guaranteed within this season. If the changed travel period affects a different season, the room price can be adjusted accordingly.

A deposit will be charged with your winter holiday booking and during the main season in summer, but in case of cancellation we will of course return it to you as soon as possible. In case of travel restrictions the cancellation conditions will of course be adjusted accordingly. If you have any questions, please feel free to contact us at any time.

 

Cancellation conditions summer:

During the entire summer season 2021, you have the option of canceling your booking free of charge up to 14 days before your arrival date. In case of cancellation in the 14 days prior to arrival, the guest pays 70% of the total price. If the guest does not arrive, he pays an amount equal to the total price. The guest pays a deposit of Euro 200,00 per room in the main season.

Till 14 days prior to your arrival no cost or fees will be charged, if one of the following factors occur:

  • Travel warning for our region
  • You or any of your fellow travellers are either tested positive on the SARS-CoV-2 Virus or had close contact to a person tested positive on the SARS-CoV-2 virus (Class 1 contact person) – (a positive test result and / or a official notice from the authorities is needed)

 

Cancellation conditions winter:

During the entire winter season 2021/22, you have the option of canceling your booking free of charge up to 30 days before your arrival date. In case of cancellation in the 30 days prior to arrival, the guest pays 70% of the total price. If the guest does not arrive, he pays an amount equal to the total price. The guest pays a deposit of Euro 200,00 per room.


Check-In & Check-Out:

  • Check-In is from 14.00 clock. Earlier check-in may be possible on request. Once a room is ready, of course, you can check-in.
  • Check-Out - on the day of departure we kindly ask you to vacate your room by 10.00 am.


    Additional information:

    • Single occupancy in double room - € 25 per day
    • Short-stay surcharge up to 3 days - plus 10% of the room price
    • 3. Adults in a double room - minus 10% of the room price
    • Dog cleaning surcharge - € 14 per day (Dogs are only in a double room and with a maximum height of 20 cm allowed.)

     
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